Shipping policy

Shipping & Delivery

We currently ship across India through trusted courier partners.

Shipping Charges

Order Value

Shipping

₹999 and above

Free

Below ₹999

Flat ₹79

We currently accept prepaid orders only.

Payments can be made through UPI, debit/credit cards, net banking, and supported wallet providers.

Order Processing

  • Orders are usually processed and dispatched within 48 hours of payment confirmation (excluding Sundays and public holidays)
  • You will receive tracking details via email and WhatsApp once your order is shipped

Estimated Delivery Timelines

Location

Estimated Delivery

Metro cities

2–4 business days

Tier 2 cities

4–6 business days

Remote areas

5–7 business days

Delivery timelines are estimates and may vary slightly during festive periods, weather disruptions, or courier delays.

Personalized & Made-to-Order Pieces

Personalized or made-to-order products may require an additional 5–7 working days before dispatch.

Once production has started, these orders cannot be cancelled or refunded.

Tracking Your Order

You can track your order through:

  • The tracking link shared on email and WhatsApp
  • Your account on thesofteditstudio.com
  • WhatsApp support with your order number

If your tracking has not updated for more than 48 hours, please contact us and we’ll help follow up with the courier partner.

Delivery Attempts

Courier partners usually attempt delivery 2–3 times before returning the shipment.

If an order is returned due to:

  • Incorrect address
  • Repeated failed delivery attempts
  • Refused delivery

A re-shipping fee may apply before the order is dispatched again.

Unboxing Video Requirement

Please record an unboxing video while opening your package.

An unboxing video is required for:

  • Damage claims
  • Wrong item claims
  • Missing item claims

For complete details, please refer to our Return, Refund & Replacement Policy.

Lost or Delayed Shipments

If your shipment shows no movement for an extended period, please contact us with your order number.

If a shipment is officially declared lost by the courier partner, we will either:

  • Reship the order
    or
  • Issue a full refund

Delivered but Not Received

If tracking shows “delivered” but you have not received the package, please contact us within 24 hours so we can raise an investigation with the courier partner.

International Shipping

We currently ship within India only.

Changes To Orders

Address changes or cancellation requests may only be possible before dispatch.

Once shipped, orders cannot be modified or cancelled.

Need Help?

WhatsApp: +91 6284813835
Email: hello@thesofteditstudio.com

Support Hours: Monday – Saturday, 11 AM – 7 PM IST